Jany9 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

Welcome to jany9.pro. This privacy policy explains how we collect, use, store, and protect your personal information. jany9 is a trusted online gaming and betting platform for users in Bangladesh, and we believe your privacy is a fundamental right.

This policy applies whenever you use jany9's website, mobile app, or any associated services. By creating an account or using our platform, you are deemed to have consented to this privacy policy.

We have written this policy in plain, clear, and easy-to-understand language — without complex legal jargon. If you have any questions, our support team is always ready to help.

2 What Data We Collect

Jany9 only collects information that is necessary to provide our services. We do not request or gather anything beyond that. The types of information we collect are described below:

3 How Your Information Is Used

Jany9 uses your information for the following purposes:

• Account Management: To manage registration, login, and account security.
• Payment Processing: To process deposit and withdrawal transactions.
• Service Improvement: To improve your experience and develop new features.
• Customer Support: To resolve your questions and complaints quickly.
• Fraud Prevention: To detect unusual activity and protect your account.
• Legal Obligations: To comply with applicable laws and regulations.
• Promotional Communications: To inform you of bonuses and offers, subject to your consent.

4 Data Storage & Retention

Jany9 retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: Following account closure, basic information may be retained for up to 5 years due to legal obligations.
• Transaction Records: Financial records are retained for a minimum of 7 years.
• Log Files: System logs are typically deleted after 90 days.

Your data is stored in encrypted form on secure servers. We apply industry-standard security practices to prevent unauthorized access.

5 Data Sharing & Third Parties

Jany9 may share your information with third parties only in very limited circumstances and under strict conditions:

• Payment Providers: Mobile banking services such as Mobile Banking, Nagad, and Rocket — used solely to process transactions.
• KYC Partner: Identity verification services — used solely for account verification purposes.
• Law Enforcement: In compliance with a valid legal order or court directive.
• Technology Service Providers: Server hosting and security services — covered under strict confidentiality agreements.

All third-party service providers we work with are contractually bound to uphold jany9's privacy standards.

6 Cookies & Tracking Technologies

Jany9 uses cookies and similar technologies to enhance your experience on our website and app. Learn more about our cookie policy:

• Essential Cookies: Maintaining login sessions and security verification — the site cannot function without these.
• Performance Cookies: To measure page loading speed and analyze site performance.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies: To analyze user behavior and improve our services (anonymized data).

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain site features.

7 Your Privacy Rights

As a jany9 member, you have full control over your own data. You can exercise the following rights at any time:

8 Security Measures

Jany9 uses industry-leading security technology to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Advanced firewall protection against cyber attacks.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Staff Training: All our staff are trained in data protection and bound by confidentiality agreements.

9 Minor Protection

Jany9 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is carried out at the point of registration.
• Date of birth is verified as part of the KYC process.
• Any account identified as belonging to a minor is immediately suspended.
• If a parent or guardian believes their child is using jany9, please contact us immediately.

10 Privacy Policy Updates

Jany9 may update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• Email or SMS notifications will be sent for any significant changes.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• We will endeavor to provide at least 14 days' notice before any major changes take effect.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:

• Email: [email protected]
• Response Time: Within 24 to 48 business hours
• Data Deletion Request: Email [email protected] with the subject line "Data Deletion Request"
• Dispute Resolution: Within a maximum of 30 business days